Overview

Instead of offering a single early check-in option at a fixed price, you can now provide guests with multiple time slots at different price points. When a guest selects and pays for their preferred option, SuiteOp will automatically update their reservation’s check-in or checkout time.

Key benefits:

• Multiple pricing tiers for different time slots

• Automatic time updates on reservations

• Enhanced guest experience with flexible options

• Reduced manual work for property managers

Step 1: Create or modify your upsell with options

Navigate to Upsells Settings

• Go to Portal Settings >** Upsells** tab

• Either select an existing early check-in upsell or click Add New to create one

Configure Basic Upsell Information

• Set the upsell type to Request

• Enter a name like “Early Check-in Options”

• Add a description explaining the service

• Choose an appropriate image (clock icon recommended)

• Set the upsell as Request type

Set Up Price by Option

This is the key difference from standard upsells:

• In Upsell Settings, select** Price by Option** instead of fixed pricing

• Add a field and title it “Early Check-in” (or “Late Checkout” for checkout upsells)

• Make the field Required so guests must choose an option

Add Your Time and Price Options

Create multiple options with different times and prices:

Example setup:

• Option 1: “Early Check-in” - $20 - 2:00 PM

• Option 2: “Extended Early Check-in” - $40 - 1:00 PM

• Option 3: “Super Early Check-in” - $60 - 12:00 PM

Complete Upsell Setup

• Select your Stripe account for payment processing

• Configure any additional settings as needed

• Set Visibility to assign the upsell to appropriate properties

• Activate the upsell

Step 2: Set up the automation Workflow

Create a New Workflow

• Navigate to Workflows page

• Click Add New in the top right

• Set category as Upsell

• Name it “Early Check-in Automation” (or similar)

Configure the Trigger

• Add a step and set it to run at Approved time

This ensures the workflow only runs after you approve the upsell request

• Prevents automatic changes for requests you can’t accommodate

Add the Action

• Click the plus sign to add an action

• Scroll to the bottom and select Update Check-in Time (or** Update Checkout Time** for late checkout)

• Turn on the Dynamic Time toggle

• Select your upsell: “Early Check-in Options”

• Choose the appropriate field if you have multiple fields

• Save the workflow

Activate and Assign

• Activate the workflow

• Assign it to the correct properties and groups where you want it to run

Step 3: Test your setup

Guest Experience

When guests view the upsell, they will:

• See multiple time options with different prices

• Select their preferred option

• Complete payment for their chosen time slot

Admin Experience

After approving the upsell request:

• The reservation’s check-in time will automatically update

• You’ll see the new time reflected in the reservation details

• No manual time adjustments needed

Note: Lock codes will update automatically with the reservation times!*

Tips and Best Practices

Pricing Strategy:

• Consider your local market rates when setting prices

• Offer multiple tiers to capture different guest segments

• Price earlier times higher to reflect increased value

Workflow Management:

• Test the workflow on a sample reservation before going live

• Monitor early requests to ensure smooth operation

• Adjust pricing based on demand patterns

Guest Communication:

• Include clear descriptions for each time option

• Set expectations about approval timeframes

• Consider automated confirmation messages

Need help? Contact our support team if you encounter any issues setting up your early check-in automation.