What is Property Status Tracking?

Property Status Tracking gives you real-time visibility into whether your properties are ready for guests. Instead of manually checking multiple systems or making phone calls, you can see at a glance which properties are guest-ready, which need attention, and what specific issues need to be resolved.

The system automatically updates property status based on your team’s task completion and guest reservations, ensuring you always have accurate, up-to-date information about your portfolio.

Property Status Overview

Main Status Types

🟢 Ready Your property is clean, inspected (if required), and has no blocking maintenance issues. Guests can check in immediately.** 🔴 Not Ready** Your property needs attention before guests can arrive. This could be cleaning, maintenance, or inspection issues.** 🔵 Occupied** Guests are currently staying at the property. Status automatically changes to this during active reservations.

Understanding the Details

Each property’s readiness depends on three key areas that your team manages daily:

Cleaning Status

• Clean: Property meets your housekeeping standards

• Dirty: Property needs cleaning before guests arrive

Maintenance Status

• Normal: No maintenance issues affecting guest experience

• Attention Needed: Minor maintenance tasks that don’t prevent check-ins

• Blocked: Critical maintenance issues that must be resolved before guests arrive

Inspection Status

• Inspected: Property has passed quality checks

• Inspection Required: Property needs inspection before guest arrival

• Inspection Failed: Property didn’t pass inspection and needs follow-up

• Inspection Not Required: Property doesn’t require inspections (configurable)

How Status Updates Automatically

When Guests Check In

• Property becomes “Occupied”

• Cleaning status changes to “Dirty” (ready for post-stay cleaning)

• Inspection status updates based on your settings

When Guests Check Out

• Property becomes “Not Ready”

• Cleaning status changes to “Dirty”

• Inspection status updates to “Required” (if you use inspections) or “Not required” if you don’t use inspections

How Your Team Updates Status

The Preferred Way: Through Task Completion

When your team completes tasks, they’re prompted to update the property status:

Housekeeping Tasks After completing cleaning, staff can mark the property as:

• Clean (ready for guests)

• Dirty (needs more work)

Inspection Tasks After completing inspections, staff can mark the property as:

• Inspected (passed quality check)

• Failed Inspection (needs follow-up)

Manual Updates (When Needed)

Property managers can manually override cleaning and inspection status when necessary:

• Go to the property details page

• Click on the status you want to update

• Select the new status

• Add a note explaining the change (optional)

Note: Maintenance status updates automatically based on your open maintenance tasks. To change maintenance status, update the tasks themselves (mark as complete or non-blocking).

Configuring Your Properties

Setting Up Inspections

You can configure whether properties require inspections at the property group level:

If Inspections Are Required:

• Properties must be inspected before showing as “Ready”

• Failed inspections block guest check-ins

If Inspections Are Not Required:

• Properties skip the inspection step

• Status moves directly from cleaning to ready

Managing Maintenance Priorities

Control which maintenance tasks block property readiness:

• Go to Department Settings

• Find your Maintenance department

• Set the “Blocking Priority” threshold

• Tasks at or above this priority will block the property

For individual tasks, you can override this setting and mark specific tasks as blocking or non-blocking regardless of priority.

Day-to-Day Usage Tips

Task Management Integration

Since property status depends on task completion, keep your task management organized:

• Mark maintenance task priority appropriately so they block readiness

• Make sure housekeepers/inspection staff update the status of property after task

Communication with Your Team

Property status provides a common language for your team:

• Staff can see exactly what’s needed to get a property guest-ready

• Reduces back-and-forth communication about property availability

Troubleshooting Common Questions

”Why isn’t my property showing as Ready?”

Check each component status:

• Cleaning: Has housekeeping been completed and marked as clean?

• Maintenance: Are there any open maintenance tasks marked as blocking?

• Inspection: If required, has the property been inspected and passed?

”A property shows as Not Ready but I know it’s clean”

The cleaning status might not have been updated after housekeeping completion. You can:

• Ask housekeeping to update the status through their completed task

• Manually override the cleaning status as a property manager

”Maintenance status shows as Blocked but the issue isn’t urgent”

Check if the maintenance task is marked as “blocking”:

• Go to the task details

• Look for the blocking indicator

• If needed, mark the task as “non-blocking” to allow guest check-ins

”I want to require inspections for some properties but not others”

Inspection requirements are set at the property group level.

• Navigate to property list page

• Go to group level settings

• Toggle Inspections Required for all properties within that group

Getting the Most from Property Status

Best Practices

• Train your team to update status when completing tasks

• Review property status each day